Canada Poppers FAQs

Payments Overview

Current Options

Subject to change if new payment options become available

What payments are accepted?

Canada Poppers only accepts Interac e-Transfer

Due to the nature of our business, we can only accept Interac e-Transfer at this time. e-Transfer is a convenient way to send and receive money between bank accounts in Canada. Using your banking mobile app, or using a browser, you can send money to anyone with an email address and bank account in Canada. This is all done without sharing any personal financial information.

How long does it take to send an e-Transfer

It varies by banks, but it can range from a few minutes to an hour or more. However it’s not unheard of for hours to pass without us receiving the notification of your payment. In our system, the status of your order will still be noted as “processing” until the payment is received and matched against your order number.

Once payment is accepted and your order has been packaged, you will receive a confirmation email that your order has been shipped along with a tracking number.

If your payment is not received in 48 hours, your order will be cancelled

Tangerine Email Money Transfers (EMT)

We do not accept Tangerine Email Money Transfers. We only accept Interac e-Transfers.

Who do I contact for any issues with my payment?

If you have an issue with your online payment, you should contact us by using this form. We will be more than happy to walk through any issues you have with making an e-transfer.

I didn’t receive payment instructions

Payment instructions are sent as soon as you submit your order. If this email didn’t land in your inbox, please check your “spam” or your “junk” folders. If the instructions aren’t in these other folders, please contact us and we’ll send you the information from a different email account.

Is my information safe?

100%. Our servers are based in Iceland which has some pretty serious privacy laws. We will not share your name, address, phone number or any other personal information that uniquely identifies you. We use a variety of security measures to maintain the safety of your personal information when you place an order. All information that you supply is transmitted via a Secure Socket Layer (SSL) which is encrypted and stored on our servers for the purposes of fulfilling your order.

My e-transfer was sent but my order has not shipped

Please allow us some time for the e-transfer to be accepted. If your e-transfer still hasn’t been accepted within 24 hours it might be due to the following reasons:

  1. We were unable to match your order number with the order number you’ve entered in your e-transfer
  2. You’ve sent the Interac e-transfer to the wrong address
  3. Your bank has flagged the e-transfer as being suspicious. You’ll need to contact your bank to proceed with the transfer.
  4. We cannot accept the transfer because you have not included the correct answer to the the question listed in the payment instruction email.
  5. It’s a weekend, holiday, or outside our office hours.

If your payment cannot be accepted for any of the above reasons, we will reach out to remind you that your shipment is on hold until payment is received. When 48 hours has passed and there still hasn’t been a payment received for your order, it will be automatically cancelled. Your cancelled order cannot be modified further, and you’ll have to submit a new order.

Note that we will not cancel any pending e-transfers. This includes cancelled orders. This is so that your bank won’t hold back the money after the e-transfer is cancelled (approximately a months time). Because of this, all e-transfers must be cancelled by the sender.